Thank you for choosing Thank you for choosing eabMY.com. We are dedicated to delivering satisfaction with every purchase you make. If you ever find the need to return an item or request a refund, please take a moment to review our detailed policy below.. We are dedicated to delivering satisfaction with every purchase you make. If you ever find the need to return an item or request a refund, please take a moment to review our detailed policy below.
Initiating a Return
In the event that you discover a fault with an item or receive an incorrect product, please reach out to us within 30 days of receiving your order. To start the return process, kindly follow these steps:
Contact our dedicated Customer Service team and provide your order number along with the reason for the return.
Our experienced customer service representatives will carefully assess your return request and guide you through the next steps if your return is eligible.
It’s important that any items being returned are in their original packaging, complete with all accessories, manuals, and accompanying documentation.
Please be aware that items returned in an unacceptable condition may not qualify for a refund or exchange.
Exclusions
Products that have sustained damage due to customer mishandling are not eligible for return. Additionally, returns made without a valid receipt may not be processed.
Return Address
Once your return request is approved, our Customer Service team will provide you with the correct return address for sending back the item
Defective, Incorrect, or Damaged Items
If you have received a product with manufacturing defects, an incorrect item, or significant damage, please contact our Customer Support team to initiate the return process. Ensure your communication includes the following details:
Order number
Proof of purchase (Order Summary)
A video or photograph highlighting the defective product
In certain cases, visual evidence of the defective product might be required to facilitate your return or replacement.
Processing Refunds
Upon receipt of your returned item, our team will conduct a thorough inspection and subsequently notify you via email to confirm its receipt. Within 2-4 business days, you will be informed of the status of your refund request. If your request is approved, the refund will be processed, with the refunded amount being applied to your original method of payment within a specific timeframe.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Costs Responsibility
For cases where the return is a result of our oversight, such as size discrepancies, quality issues, or damage, we will cover the shipping expenses for both the return and replacement. Conversely, if the return is due to an error on your part, you will be responsible for both the original shipping and return shipping fees.
Thank you for making eabMY.com your preferred choice. We continuously strive to provide an effortless shopping experience and remain at your service for any inquiries or concerns you may have regarding our Refund and Returns Policy. Feel free to reach out to our Customer Service team for assistance.